For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.
The package is being delivered by the carrier but I wasn’t at home, what should I do?
Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.
If you need any assistance, please contact us in the following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com
I haven’t received my items – Whom should I contact?
If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:
Facebook: @fengshuico
E-mail: fengshuico.contact@gmail.com
We will always be at your service to help you locate the package and keep you informed all the way.
Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know as soon as possible.
