Refund Policy
Refund and Exchange
Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned or exchanged for a full refund within 30 days, with proof of purchase.
Damages caused by regular wear do not qualify for a replacement.
Please note:
- You may return most FengshuiCo items unused and in original packaging
- Return shipping costs are not included
- Shipping costs and additional services (e.g., gift wrap) are non-refundable
However, we will pay the return shipping costs if the return is due to our error (incorrect or defective item).
You will receive a refund or replacement once we receive the item back, subject to stock availability.
Important:
- After an exchange is made, items are not eligible for refunds
- After 30 days, refunds or exchanges are no longer available
- Free items from special offers are final sale
Return Eligibility
To be eligible for a return:
- Item must be unused
- Item must be in original condition and packaging
- Proof of purchase is required
Return labels are provided only for defective products within the policy period.
Return shipping costs depend on:
- Product weight
- Shipping location
- Delivery method selected
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized products
- Opened or used sage sticks, candles, and soaps
- Sale items (special offers)
Damaged, Faulty, or Incorrect Items
If you receive a damaged, faulty, incorrect, or missing item, contact us at:
fengshuico.contact@gmail.com
We are committed to your satisfaction and welcome your feedback.
Defective items purchased within 1 year (with proof of purchase) may qualify for a 50% discount promo code for the same item.
Return Requirements
To complete your return, we require:
- Receipt or proof of purchase
Note:
Do not return your purchase to the address shown on the package.
Refunds (If Applicable)
Once your return is received and inspected:
- You will receive an email confirming approval or rejection
- Approved refunds are processed within 1 week
- Refunds are issued to the original payment method
Note:
Original shipping costs are non-refundable
If you have not received your refund, contact:
fengshuico.contact@gmail.com
Late or Missing Refunds
If your refund hasn’t arrived:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If the issue continues, email:
fengshuico.contact@gmail.com
Sale Items
Only regular-priced items may be refunded.
Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact:
contact@mail.buddhastoneshop.com
Returns Without Label
If returning without a label:
- You are responsible for shipping costs
- Shipping costs are non-refundable
- Return shipping may be deducted from your refund
Recommendations:
- Use a trackable shipping service
- Keep your tracking number
We are not responsible for lost returns sent without tracking.
Shipping Time for Exchanges
Delivery times for exchanged items may vary depending on your location.
Contact Information
If you have any issues, contact us:
- Facebook: @FengshuiCo
- Email: fengshuico.contact@gmail.com
Return Address
Company Name: FengshuiCo
For the complete return address, please email:
fengshuico.contact@gmail.com
